CROSA

Course Code: CROSA

This course prepares students with the essential skills to succeed in customer service and office support roles. Emphasis is placed on communication, organizational skills, office technology, and problem-solving to ensure efficiency in modern business environments. Students will practice both technical and interpersonal skills to become effective office professionals. Training also includes exposure to real-world office procedures and customer interaction scenarios. By the end of the course, graduates will be equipped to provide reliable support in a wide range of business settings.

What you will learn in this course:

• Introduction to customer service and office operations
• Professional communication and telephone etiquette
• Handling inquiries, complaints, and conflict resolution
• Managing schedules, records, and office documentation
• Computer applications for office productivity

• Business correspondence: letters, memos, and email
• Receptionist duties and front-desk management
• Time management and organizational strategies
• Workplace professionalism and teamwork
• Supporting business managers and departments

Section : Morning
12 Weeks
Section : Afternoon
16 Weeks
Section : Evening
18 Weeks
Section : Weekend
26 Saturdays and Sundays or (52 Saturdays only)
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
Monday-Friday 9:00 AM-4:00 PMMonday-Friday 1:00 PM-5:45 PMMonday-Friday 6:00 PM-10:15 PMSaturday 9:00 AM-5:00 PM
*Please call the school to see if the schedule is available