Course Code: CSR
This course trains students in the essential skills required for a successful career as a Customer Services Representative. It emphasizes communication, problem-solving, and professional etiquette to handle customer inquiries, resolve complaints, and provide high-quality service across various industries. Students will also learn how to use office tools and systems that support customer service operations. Through practical exercises and real-world scenarios, students will strengthen their ability to respond effectively in different service environments. Graduates will be prepared to enter the workforce with confidence and professionalism.
What you will learn in this course:
• Fundamentals of customer service and client relations
• Professional telephone and email communication
• Problem-solving and conflict resolution strategies
• Maintaining accurate customer records and data
• Understanding customer needs and building rapport
• Handling complaints with professionalism
• Sales and service support techniques
• Office and computer applications for customer service
• Teamwork and workplace collaboration
• Delivering consistent and quality service
Section : Morning 5 Weeks | Section : Afternoon 5 Weeks | Section : Evening 5 Weeks | Section : Weekend 18 Weeks |
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| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
| Monday-Friday 9:00 AM-2:30 PM | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:30 PM-10:30 PM | Saturday 9:00 AM-5:00 PM | ||||
Section 1: Morning 14 Weeks | Section 2: Afternoon 5 Weeks | Section 3: Evening 5 Weeks | Section 4: Weekend 14 Weeks |
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| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||
| Mon–Tues-Wed 9:00 AM. – 12:00 PM. | Monday-Friday 1:00 PM-6:30 PM | Monday-Friday 5:00 PM-10:30 PM | Saturday or Sunday 9:00 AM-5:00 PM | ||||